Terms & Conditions

Our Price Match Pledge

We always aim to offer competitive prices across our store, if you find a product cheaper elsewhere we will match their price.

For us to Price Match another retailer please follow the guidelines laid out below:-

 

  • Price matches can be made only at the time of purchase.
  • The product must be available, i.e. in stock, at the time you ask for a Price Match.
  • We will match your item on a like for like bases, all product must be exactly the same, the same size, model/year, colour and specification.
  • The product must be supplied by an authorised retailer, not a sole trader or auction site.
  • When matching an online price we will take the competitor’s shipping cost and any further charges into account.
  • You'll also need to take into account costs relating to fitting charges, delivery charges and any warranty charges.
  • We will only match an advertised product price, this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.

PLEASE NOTE: Additional charges will be applied for Ski Boots Fitting or Ski Binding Mounting under our price match pledge.
Ski Boot Technicians Fitting Service of £39
Ski bindings mounting charge of either £45 for a rail track binding or £70 for a drill mounted binding, both services include a DIN check service.

To take advantage of our Price Pledge either:

Visit our Store :

When purchasing your item you will need to show some evidence of the lower price to a member of out team, for example, a copy of an add, a screen grab from your computer or phone or a reference to a web page. We will need to verify the details before a Price Match can be issued.

Online

You will need to speak to one of our team on 01446 775778, they will need to check the price match pledge is valid before  a Price Match is issued.

NB. Our Price Pledge is only available to customers based in the UK

 

Privacy Policy Statement

Coyoti ski and snowboard is a trading name of 778 Ltd. REG No. 04835413

Coyoti ski and snowboard is a small family run business and takes your privacy very seriously we are committed to protecting all your personal information, any information is safely and securely stored  we recognise how important it is to keep your information confidential.

As we sell goods bought either online or through our retail store it is helpful for us and easier for you to keep certain personal information, this helps to assist the processing of your orders. Any information we request will only be minimal and it is our policy to handle this information responsibly at all times.

Please note : It is our understanding that you consented to us holding your personal data and therefore agree to our Privacy Policy by shopping either at Coyoti, Cowbridge and that our staff asked if you would be willing to give us your personal information for our companies us only and you agreed to this, or when you purchased an item through www.coyoti.com you imputed your personal information to help us process your order quickly and efficiently but if we decide to change our privacy policy we will post any changes on this web page so that you are always aware of what information we collect and how we use this information and under what circumstances we disclose it.

The information we collect is as follows:

Your Full Name, Your Email address, Your home or mobile phone number, Postal address and post code, Your personal purchase history.

Any information you provide us will be used to:-

Help with warranty claims quickly and efficiently.
Your purchase history is all ways on hand to help you with future purchases.
Enable us to process any orders quickly and efficiently;
Inform you about our specials offers, sales promotions and new product information, you can ask to have these withdrawn at any time;
Analyse both our sites design and product range to offer continuous improvement of our website and product range.
You can access any personal information we do hold as well as update or delete this information at any time either by phoning our store in person or by phone on 01446 775778 or emailing us at info@coyoti.com.

The information you provide to us will not:

Be sold or shared with any third party or individual, unless we are required to do so by law; be shared internally and will only be viewed on a need to know basis.

You can unsubscribe from newsletters at any time and membership of our site is fully optional.

There are a number of important aspects of our Privacy Policy we recommend you read through carefully as it has been set up to protect you.

All information gathered by us, either when you buy via www.coyoti.com or in our Cowbridge store is done by via a third-party company called Shopify if you require you can view their Privacy Policy statement at https://www.shopify.com/legal/privacy

All online payment is carried out by Stripe, your credit or debit card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank, we do not store any credit or debit card information. If you wish to view Stripe's Privacy Policy please go to https://stripe.com/gb/privacy

Our Cookie Policy

Our website server uses cookies which store a small amounts of information on your computer to they do not contain any personally identifying information but they allow you to place your order online and to login once you have subscribed.

Most web browsers normally allow cookies, but you can change your browser to prevent that.

Please note that whilst we make every effort to protect the security of your personal information, we cannot be held responsible for any unauthorised access to this information. If you have any further questions or wish for us to delete any or all your personal details please feel free to contact us in person when you are next in-store or by phone 01446 775778 or via email info@coyoti.com

Web Pricing

All prices on this site are in £/GBP (Great British Pounds) only.

Our Liability Statement

Skiing and snowboarding are potentially hazardous sports, it is the individual's own responsibility to learn and understand the proper techniques associated with the safe participation of these sports, to fully accept and assume all risks, damages, injury or death which may result from the use of the items purchased from Coyoti ski and snowboard.

Ski or Snowboard Boot Purchased Online

Whilst this service is available we would always recommend a visit our store due to the very personal fitting implications inherent in the purchase of ski or snowboard boots.

Ski or Snowboard Equipment Purchased Online

In Order for us to mount your bindings you would need to supply us with the following information;
Your Age, Height, Weight, Ability level a brief description / what colour ski slopes do you enjoy, Ski boot sole length.

We will always endeavour to correctly fit your ski binding. However, it is vital that you have your ski binding fine-tuned and checked with your actual ski boot in place by a trained ski technician prior to going skiing.

Our Ski and Snowboard Boot Guarantee

We always strive to offer the very best in ski boot fitting, however, if you are not satisfied with our ski or snowboard fit then we offer our Coyoti Comfort Guarantee:

To be eligible for our Comfort Guarantee you must have taken all advise give by one of our ski boot technicians on the boot size, width, type and specifications.

For further information on our Ski Boot Comfort Guarantee (click here)

Exceptions and Guarantees

Whilst we endeavour to thoroughly test all hardware products on this site, it should be noted that descriptions of performance and suitability are purely subjective. If you have specific performance requirements please speak to a member of our team on 01446 775778

Special Offers

All special offers and associated school discount cards cannot be used in conjunction with any other offer or discount promotion. All offers and promotions are while stocks last and therefore subject to availability. Unfortunately, we cannot guarantee the availability of any promotional items for the duration of any specific offer.