Delivery Information

Royal Mail and Parcelforce Strike Action:
We have been advised by our loacl Post Office that the upcoming Royal Mail and Parcelforce strike action on the following dates: 

Friday 26th August 2022, Wednesday 31st August 2022, Thursday 8th September 2022 and Friday 9th September 2022 may distrupt our delivery.

This could includes both collections from us and deliveries to you. We have been advised that some contingency plans will be in place, however we would strongly advise that any orders required before the bank holiday are placed as soon as possible.

So any Next Day orders placed prior to 2pm today (24th Aug. 2022) should be delivered tomorrow, however any orders placed after this point may be delayed until Friday of next week.

*Standard Delivery orders (usually 2-3 working days) are likely to exceed the standard delivery timeframe.

We would also recommend placing any orders required on week commencing the 5th September as early as possible, as we expect some disruption towards the end of that week as well.

As always if you have any queries please let us know and we'll be happy to help.

Delivery Charges

Order Value

Service Time Period

Price £

Over £50 (UK mainland only) (*Exceptions)

3/5 Working Days

FREE

Under £50  (UK mainland only)

3/5 Working Days

£5.99

Next Working Day  (UK mainland only)

Next Working Day

£9.99

Luggage orders over £80 3/5 Working Days

£5.99

Luggage orders under £80 5/7 Working Days

£12.99

* Over-Sized Items
+100cm in length order value over £250

5/7 Working Days

£9.99

 * Over-Sized Items
+100cm in length order value under £250

 5/7 Working Days

£24.99

 

*Please note all Next Working Day orders must be placed before 2pm to be delivered the next day and we are currently closed Mondays so any orders on Saturday, Sunday or Monday won't be dispatched until Tuesday morning at the earliest.

Free UK Delivery on orders over £50 *Exceptions 
Parcels over 70cm in length with a spend under £150, Some Luggage items,  if the address we are delivering to is in Northern Ireland, Scottish Highlands, Isolated Postcodes, Channel Islands.

UK Isolated and Scottish Highland & Islands Postcodes:
AB37,AB38, AB44,AB45,AB53,AB54,AB55,AB56,CA18-CA27,HS1-HS9,IM,IV14-IV28,IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12, KA27-KA28, KW, LA15-LA23, PA20,PA21-PA38, PA41-PA49, PA60 -PA78, PA80-PA88, PH17-PH26, PH30-PH44,PH49-PH50, TR21-TR25, ZE

International Delivery: Please contact info@coyoti.com for a delivery quote.

Delivery Terms & Conditions

Returns Policy Internet Sales Only: You have the right to cancel your contract at any time up to 14 working days after the day of delivery. To do this please email info@coyoti.com  or phone  01446 775778.  You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the services we offer customers in the future. 

If you cancel your order you must return the goods to us at your own expense.

You must ensure that all goods are packaged to protect against damage. If you fail to return any good ordered, we will collect them, and you will be charged the direct cost of the collection.

If you fail to take reasonable care of the goods before they are returned to us, and this results in any damage or deterioration, you will be charged for any reduction in value.

*Please return any items purchased through www.coyoti.com to:

Coyoti ski: North Road, Cowbridge.  Vale of Glamorgan. CF71 7DF

Any items returned for a refund or exchange must be received back at our store within 14 days of notification that you are returning your purchase, they must be as sold, in a new and unused condition, with the original packing, (please take reasonable care when opening any packaging), along with all receipts.

Any refund will be made in the tender type originally transacted.

We strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.

Please be aware that in order to comply with Health and Safety regulations any faulty items should be returned for assessment free from mud and dirt, we regret that we are unable to process items that do not meet with this criteria.

Standard Size Delivery :
Orders over 2kg in weight, any item with a length over 70cm may be sent in several parcels or may be upgraded to a courier service which will need a signature.

Please note orders will not be dispatched on a weekend or a bank holiday. When we refer to a working day this means Monday to Friday and does not include the weekend. 

Interruption of Service: Coyoti will do all that it reasonably to meet the date given for any delivery, in the case of unforeseen circumstances, beyond the reasonable control of the company Coyoti will contact the customer and agree on an alternative date. 

Notification of damage or shortage to your delivery: You have 7 days after the receipt of goods to make us aware of any damage or shortage to your delivery we regret we can’t deal with any claim after this time period. Any damage or shortage to your delivery must be reported by email to info@coyoti.com

Special Delivery date Requests: If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc, please inform us when you place your order, we will make every effort to meet this deadline but can’t guarantee a specific delivery date. 

 If you have any specific delivery requirements please contact our store on 01446 775778. Thank you