Delivery Information

Delivery Information:
Opening Times, we are closed Mondays, open Tuesdays to Saturday 9am till 5:30pm, Sundays 10am till 4pm

* Our working days are Tuesday to Friday, any orders placed after 2pm on Friday will not be dispatched until Tuesday.

Delivery Charges:

Order Value

Service Time Period

Price £

Over £50 (UK mainland only) (*Exceptions)

3/5 Working Days


Under £50  (UK mainland only)

3/5 Working Days


Next Working Day  (UK mainland only)

Next Working Day


Luggage orders over £80 3/5 Working Days


Luggage orders under £80 5/7 Working Days


* Over-Sized Items
+100cm in length order value over £250

5/7 Working Days


 * Over-Sized Items
+100cm in length order value under £250

 5/7 Working Days



*Please note all Next Working Day orders must be placed before 2pm to be delivered the next day and we are currently closed Mondays so any orders on Saturday, Sunday or Monday won't be dispatched until Tuesday morning at the earliest.

Free UK Delivery on orders over £50 *Exceptions 
Parcels over 70cm in length with a spend under £150, Some Luggage items,  if the address we are delivering to is in Northern Ireland, Scottish Highlands, Isolated Postcodes, Channel Islands.

UK Isolated and Scottish Highland & Islands Postcodes:
AB37,AB38, AB44,AB45,AB53,AB54,AB55,AB56,CA18-CA27,HS1-HS9,IM,IV14-IV28,IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12, KA27-KA28, KW, LA15-LA23, PA20,PA21-PA38, PA41-PA49, PA60 -PA78, PA80-PA88, PH17-PH26, PH30-PH44,PH49-PH50, TR21-TR25, ZE

International Delivery: Please contact for a delivery quote.

Delivery Terms & Conditions

Returns Policy Internet Sales Only: You have the right to cancel your contract at any time up to 14 working days after the day of delivery. To do this please email  or phone  01446 775778.  You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the services we offer customers in the future. 

If you cancel your order you must return the goods to us at your own expense.

You must ensure that all goods are packaged to protect against damage. If you fail to return any good ordered, we will collect them, and you will be charged the direct cost of the collection.

If you fail to take reasonable care of the goods before they are returned to us, and this results in any damage or deterioration, you will be charged for any reduction in value.

*Please return any items purchased through to:

Returns Department
Coyoti Ski & Snowboard
The Old Wool Barn
Veritys Court
CF71 7AJ

Any items returned for a refund or exchange must be received back at our store within 14 days of notification that you are returning your purchase, they must be as sold, in a new and unused condition, with the original packing, (please take reasonable care when opening any packaging), along with all receipts.

Any refund will be made in the tender type originally transacted.

We strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.

Please be aware that in order to comply with Health and Safety regulations any faulty items should be returned for assessment free from mud and dirt, we regret that we are unable to process items that do not meet with this criteria.

Standard Size Delivery :
Orders over 2kg in weight, any item with a length over 70cm may be sent in several parcels or may be upgraded to a courier service which will need a signature.

Please note orders will not be dispatched on a weekend or a bank holiday. When we refer to a working day this means Monday to Friday and does not include the weekend. 

Interruption of Service: Coyoti will do all that it reasonably to meet the date given for any delivery, in the case of unforeseen circumstances, beyond the reasonable control of the company Coyoti will contact the customer and agree on an alternative date. 

Notification of damage or shortage to your delivery: You have 7 days after the receipt of goods to make us aware of any damage or shortage to your delivery we regret we can’t deal with any claim after this time period. Any damage or shortage to your delivery must be reported by email to

Special Delivery date Requests: If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc, please inform us when you place your order, we will make every effort to meet this deadline but can’t guarantee a specific delivery date. 

 If you have any specific delivery requirements please contact our store on 01446 775778. Thank you