Val D’Isere is Open for business 28th November 2020 to 2nd May 20121

Val D’Isere is Open for business 28th November 2020 to 2nd May 20121

Val D’Isere is Open for business 28th November 2020 to 2nd May 20121

This winter, Val D’Isere is waiting for you on November 28th. They are doing everything they can to welcome you in the best possible conditions.

Val d’Isère has already put into place all the essential hygiene measures and health protocols for this coming 2020/2021 winter season.  

  1. Social distancing and markings on the ground, plexiglass windows at reception
  2. Wearing a mask is compulsory from for all aged 11 and older on the shuttles, at the equipment rentals and in all the closed spaces of the resort
  3. Presence of anti-bacterial gel across the resort
  4. Frequent disinfection of the most frequently touched surfaces in public areas, inside accommodation and shops.
  5. Online check-in and payment
  6. Relaxed booking conditions

 This was update from 01/10/2020

 The French government have put a 30-person limit on gatherings in public spaces in regions in “alert” status.

Health & safety measures for Covid-19

The whole village of Val d’Isère is now geared towards providing the most secure health and safety condition for holidaymakers.

Since August 2020 Val d’Isère Tourisme and its offshoots  (Tourist Office, the Aqua-Sports Leisure Centre and the Congress Centre) have been  awarded  an AFNOR certificate for its anti-covid safety measures. Val d’Isère Tourism prioritises the health and wellbeing of its staff and clients.  Additional facilities (children village and the skating rink) will be checked from December 2020 for this certification.

For the ski area, the summer provided the perfect opportunity to test safety measures put in place by the lift company across the ski area.  Val d’Isère can now attest that, thanks to this test on the summer skiing on the Pisaillas glacier, the whole ski area this winter will remain fully operational, with no decrease in capacity on the slopes.  At the same time, all the necessary safety measures and social distancing linked to Covid-19  (mandatory masks in lift queues and on lifts, and anti-bacterial gel) will be applied.

On the slopes:

Ski lift and Gondolas (updated on 15/09/2020)

What will change on t
he lifts and  pistes?
  1. Instructions for distancing and dedicated signage
  2. Plexiglass windows installed at points of sale to guarantee the safety of employees and customers.
  3. Card machines, tablets and other means of payment regularly cleaned.
  4. Masks must be worn in queues and in all closed ski lifts (from 11 years old)
  5. Anti-bacterial gel available
  6. Buying ski passes online prior to start date strongly recommended
  7. Cancellation of ski passes offered until the day before the first day of skiing
  8. Reimbursement of season passes on a pro rata basis in the event of resort closure
  9. Lifts will be cleaned regularly
  10. Plan to have a bin bag to dispose of used masks
  11. Bins available near the ski lifts (1 mask takes 450 years to degrade)


What will not change (updated on 15/09/2020)

There will be no reduction in lift capacity, no limited access to the ski area.

In the Resort (updated on 15/09/2020)

Tourist Office : 

  1. Wearing a mask is mandatory
  2. Health and safety measure posters
  3. Marked one-way system inside the Tourist Office
  4. Social distancing of one metre indicated with ground markers
  5. Anti-bacterial gel available at the entrance
  6. Plexiglass protection windows between the customers and the reception team
  7. Instruction to take a brochure that you have handled,  or download the flash code to view online
  8. Disinfectant spray and hand towels available for cleaning the equipment used in the children’s corner

Some documents from the reception area have been removed. Flash codes installed to be able to access documents on your mobile.

Transport (updated on 15/09/2020)
  1. Wearing a mask at bus stops and on the buses is mandatory
Restaurants, bars, après-ski (updated on 15/09/2020)
  1. Seated table service only
  2. Tables to be at least one metre apart or separated by fixed barrier that ensures no physical contact
  3. Wearing a mask is mandatory when moving around inside the venue
  4. Anti-bacterial gel dispenser on hand
  5. Disinfection of all surface areas and increased level of cleaning

Accommodation (updated on 29/09/2020) Conditions upon arrival :

  1. Wearing of a mask is mandatory in all communal and enclosed areas
  2. More thorough cleaning and disinfecting of the most frequently touched surfaces in the communal areas as well as  inside your accommodation
  3. Commitment to respecting these health and safety measures upon arrival and throughout the stay
  4. Cleaning kits provided for you to use during your visit so that you – and we – can stay safe!
Rental shops (updated on 15/09/2020)
  1. Wearing a mask is mandatory
  2. Disinfection of all rental equipment
  3. Anti-bacterial gel available

Ski school 
(updated on 15/09/2020)

  1. Mask wearing is mandatory at the start and end of lessons, both for instructors and pupils aged 11 +
  2. Masks are mandatory in buildings for anyone aged 11+
  3. Disinfection of equipment such as bibs and safety gear
  4. Anti-bacterial gel available

 What will not change : Mask not mandatory while in the outdoor streets


Accommodation cancellation conditions(updated on 15/09/2020) 

As part of the Covid-19 health crisis, the cancellation conditions for the Val d’Isère Reservation Center are relaxed for the winter of 2020-2021.

COVID19 = 100% refund guarantee”

Relaxation of cancellation conditions for  Val d’Isère Central Reservation
(Updated from 29/09/2020)

Very precise list of all the cases included for the total refund (minus any bank charges): (in parenthesis the supporting documents that we will ask for)
Closure of borders by the French government
Closure of borders by the government of the client’s country of origin or by a transit country (link to the official information page)
The government of the country of origin prohibits non-essential travel (link to the official information page)
Flight cancellations due to covid-19 (mail or email from the airline concerned)
Closure of airports / stations in France or in the country of origin (link to the official information page)
Mileage limitation for travel around your home
Quarantine (or any other period of confinement) imposed by France or by the country of origin (link to the official information page)
Client tested positive for Covid19 within 14 days before arrival (medical certificate)
In the event of a government decree requiring us to close the accommodation concerned
Closure of the Ski Resort and / or ski lifts linked to Covid19

Important: The customer must inform the hôtel/agency, upon confirmation of the reservation, the name and permanent address of all participants in order to activate these cancellation conditions.

All the information contained on this page was taken from we are only placing the information on our web site for informational perposses only we can't be held accountable if any information changes before your trip or is found to be not factual.