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Our Terms and Conditions

Our Price Match Pledge: 

We always aim to offer competitive prices across our store, if you find a product cheaper elsewhere we will match their price.

For us to Price Match another retailer please follow the guide lines laid out below:-

* The retailer must be based in the UK and have a high-street shop, not online only.
* Price matches can be made only at the time of purchase.
* The product must be available, i.e. in stock, at the time you ask for a Price Match.
* We will match your item on a like for like bases, all product must be exactly the same, the same size, model / year, colour and specification.
* The product must be supplied by an authorised retailer, not a sole trader or auction site.
* When match online price we will take the competitor’s shipping cost and any further charges into account.
* You'll also need to take into account costs relating to: fitting charges, delivery charges,  any warranty charges
* We will only match an advertised product price, this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.

NOTE: For ski boots and skis with bindings bought under our price match pledge, if you would like us to fit the products we will add a charge of up to £70 to reflect the specialist service required to properly fit these items in store

To take advantage of our Price Pledge:

*Visit our Store.
Simply bring in some evidence of the lower price, show it to a member of the Coyoti sales team, for example, a copy of an add, a screen grab from your computer or a reference to a web page. We will then verify the details before a Price Match is issued.

*Online
You will need to speak to one of our agents on 01446 775778. They will check that the price match pledge is valid and complete the transaction for you. We will then verify the details before a Price Match is issued. NB. Our Price Pledge is available only to customers based in the UK

 

PRIVACY POLICY STATEMENT

Coyoti ski and snowboard is trading name of 778 Ltd. REG No. 04835413

Coyoti ski and snowboard is a small family run business and takes your privacy seriously we are committed to protecting all your person information, we store this information safely and secure, we recognise how important it is to keep your information confidential. 



As we sell goods both online and through our retail store it is often helpful for us, and easier for yourself to obtain and keep certain personal information, this helps to assist the processing of your orders. The information we request will only be minimal and it is our policy to handle this information responsibly at all times.



Please be aware that our understanding is that you have consented to us holding your personal date and there for agree to our Privacy Policy by shopping at Coyoti Cowbridge and that our staff have asked if you would be willing to give us your personal information for our companies us only and you agreed to this or when you purchased an item through www.coyoti.comyou imputed your personal information to help us proses your order quickly and efficiently but if we decide to change our privacy policy we will post any changes on this web page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.



The information we collect is as follows: -

  • Your Full Name
  • Your Email address
  • Your home or mobile phone number
  • Postal address and post code
  • Your personal purchase history

Any information you provide us will be used to:-

  • Help with warranty claims quickly and efficiently.  
  • Your purchase history is all ways on hand to help you with future purchases.
  • Enable us to process any orders quickly and efficiently;
  • Inform you about our specials offers, sales promotions and new product information, you can ask to have these withdrawn at any time;
  • Analyse both our sites design and product range to offer continually improvement of our web site and product range.

You can access any personal information we do hold as well as update or delete this information at any time either by phoning our store in person or by phone on 01446 775778 or emailing us at info@coyoti.com.



Information you provide to us will not: -

  • Be sold or shared with any third party or individual, unless we are required to do so by law;
  • Be shared internally. 
  • Will only be viewed on a need to know basis.

 
You can unsubscribe from newsletters at any time and membership of our site is fully optional.

 There are a number of important aspects of our Privacy Policy we recommend you read through carefully as it has been set up to protect you.

  • All information gathered by us, either when you buy via www.coyoti.com or in our Cowbridge store is done by via a third-party company called Cybertill Ltd.  You can view Cyberttill’s Privacy Policy at Cybertill Privacy Policy

 

  • All online payment are carried out by Sage Pay, your credit or debit card details are not viewed by us or any person except you during the transaction.  The details are encrypted and passed directly to the bank, we do not store any credit or debit card information. You can view SagePay’s Privacy Policy at Sage Pay Privacy Policy

 

  • Just so you know our website uses cookies which are small amounts of information stored on your computer by our website server.  Our cookies do not contain any personal identifying information but they allow you to place your order online and to login once you have subscribed.  Most web browsers normally allow cookies, but you can change your browser to prevent that. 

 

Please note that whilst we make every effort to protect the security of your personal information, we cannot be held responsible for any unauthorised access to this information. If you have any further questions or whish for us to delete any or all your personal details please feel free to contact us in person when you are next in store or by phone 01446 775778 or via email info@coyoti.com 

Web Pricing

All prices on this site are in £/GBP (Great British Pounds) only.

Our Liability Statement

Skiing and snowboarding are potentially hazardous sports, it is the individual's own responsibility to learn and understand the proper techniques associated with the safe participation of these sports, to fully accept and assume all risks, damages, injury or death which may result from the use of the items purchased from Coyoti ski and snowboard.

Ski or Snowboard boot purchased Online

Whilst this service is available we would always recommend a visit our store due to the very personal fitting implications inherent in the purchase of ski or snowboard boots.

Ski or Snowboard Equipment Purchased Online

In Order for us to mount your bindings you would need to supply us with the following information;
Your Age,  Height,  Weight, Ability level a brief description / what colour ski slopes do you enjoy, Ski boot sole length.


We will always endeavour to correctly fit your ski binding. However it is vital that you have you ski binding fine tuned and checked with your actual ski boot in place by a trained ski technician prior to going skiing.

Our Ski and Snowboard Boot Guarantee:

We always strive to offer the very best in ski boot fitting, however if you are not satisfied with our ski or snowboard fit then we offer our Coyoti Comfort Guarantee:

To be eligible for our Comfort Guarantee you must have take all advise give by one our our ski boot technicians on the boot size, width, type and specifications. 

For further information on our Ski Boot Comfort Guarantee (click here)

Exceptions and Guarantees


Whilst we endeavour to thoroughly test all hardware products on this site, it should be noted that descriptions of performance and suitability are purely subjective. If you have specific performance requirements please speak to a member of our team on 01446 775778

Our Privilege Cards.

As a Privilege Card Holder you will receive 1 privilege card point for every £1 you spend in Coyoti ski and snowboard stores. When you have 200 privilege card points your customer account will be automatically credited with the sum equal to 200 points. The privilege card points cannot be exchanged for cash, if an item bought with privilege card points is returned you will only receive account credit in return.

The management reserve the right to stop this promotion at any time; any privilege card points accrued on this date will be automatically added to your customer account at their redeemable value on that day.

Special Offers


All special offers and associated school discount cards cannot be used in conjunction with any other offer or discount promotion. All offers and promotions are while stocks last and therefore subject to availability. Unfortunately we cannot guarantee the availability of any promotional items for the duration of any specific offer.