|
Do you have a shop?
Yes we do, our shop is located in Cowbridge, Nr Cardiff, South Wales, CF71 7DF, where we stock a massive range of Ski and Snowboard Equipment and Clothing from all your favourite top brands. Please click here for directions to our store.
Are your products genuine?
Yes, all our products are 100% genuine.
Top Page
Can I place my order over the phone?
Absolutely, we are always happy to help you with your order. Please don't hesitate to call 01446 775778 (from outside the UK please call +44 1446 775 778).
How do i place an order online?
Please view our easy step by step instructions by clicking here which will guide you through the online ordering process, if you have any issues at all please call 01446 775778 and we will happily answer any queries you may have.
Can I amend my order after it is completed?
Providing your order hasn't already been despatched this is no problem at all. Please contact us on 01446 775778 if you would like to add any additional items or amend any details to your order.
Top Page
How will my order be delivered?
Coyoti Ski and Snowboard offer a Free UK Delivery Service on orders over £100 and a Next Working Day Delivery (Mainland UK Only) which you are able to select during the checkout process. Up To 1KG UK delivery will be despatched via Royal Mail 2nd Class and Up to 2KG delivery will be despatched via Royal Mail Standard Parcels. Next Working Day Delivery will be delivered by UPS. For Next Working Day Delivery you can call us quoting your order number and our staff will happily check the progress of your parcel. European and International delivery is available at fantastic rates, please see our delivery information for more information or call us on 01446 775778.
How long does delivery take?
Orders placed using our FREE UK Delivery service will be sent via Royal Mail 2nd Class, we do advise delivery can take approx 3-5 working days. Orders placed on a Next Working Day will be delivered the next working day (Monday - Friday) however please note orders placed after 1pm will not be despatched the same day.
Top Page
What Payment Methods do you accept Online?
Here at Coyoti Ski and Snowboard we accept all major payments methods, Visa, Mastercard, Electron, Maestro, Solo, American Express and PayPal. For PayPal payments please view our PayPal payment procedure by clicking here.
Top Page
What is your Returns Policy?
Any items returned for a refund or exchange must be received back at our store within 14 days of purchase, as sold (in a new and unused condition, with the original packing intact), along with all receipts. Any refund will be made in the tender type originally transacted.
Do I have to pay for returning a product for an exchange or refund?
Yes, if you are returning a product to Coyoti Ski and Snowboard Shop for an exchange or refund then you will incur the postage charge, If you are returning a product that is wrong or faulty we will refund you the postage charge incurred. We always recommend that you use a recorded/insured delivery as we regret that we cannot be held responsible for goods lost in transit.
Top Page
Is Ordering Online with Coyoti secure?
Absolutely, Coyoti Ski and Snowboard are committed to ensuring your online shopping experience with us is safe, secure and thoroughly enjoyable. Please click here to find out more about secure shopping at Coyoti.com
Are my personal details kept safe and secure?
Absolutely, your personal details will always be kept safe and secure and will not be shared with any third parties.
Top Page
|
